Shipping & Delivery Policy
At Dark Meds Store, we understand the importance of receiving your medications quickly and discreetly. That’s why we offer fast, reliable, and secure shipping options to meet the needs of our customers, both domestically and internationally. Please read through our Shipping and Delivery Policy to understand how we process and deliver your orders.
1. Shipping Options and Delivery Times
We are committed to providing fast and secure delivery of all orders, whether you’re located in the USA, Canada, or anywhere around the world.
1.1 Domestic Shipping (USA and Canada)
For customers in the United States and Canada, we offer same-day shipping on all orders placed before our cut-off time. Delivery times vary depending on your location:
- Same-Day Delivery: Available for select locations. Orders placed before the cut-off time will be delivered the same day.
- Standard Delivery: 1-2 business days, depending on your location.
- Free Shipping: Available on orders above a certain value (amount specified during checkout).
1.2 International Shipping
We proudly offer worldwide shipping to Australia, the UK, Germany, France, EU countries, and more. Delivery times for international orders may vary based on customs processing and location:
- Standard International Shipping: 3-7 business days, depending on the destination.
- Expedited International Shipping: 2-5 business days (where available).
- Customs Clearance: International shipments may be subject to customs inspections, which could extend delivery times.
1.3 Shipping Cut-Off Times
Orders placed before 12:00 PM PST (Pacific Standard Time) on business days will be processed the same day. Orders placed after this time, or on weekends and holidays, will be processed on the next business day.
2. Shipping Costs
Shipping costs are calculated based on the shipping method selected and the destination. The cost of shipping will be displayed during checkout before you complete your order.
- Domestic Shipping (USA and Canada): Prices start at a flat rate, with free shipping available for orders over a certain value.
- International Shipping: Shipping fees are calculated based on the destination country and shipping method chosen. Additional fees may apply for expedited shipping.
3. Discreet Packaging
Your privacy is important to us. All orders are shipped in discreet packaging to protect your confidentiality. There will be no mention of the contents or the name of our pharmacy on the outside of the package, ensuring complete discretion.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment in real-time. You can track your order directly on our website or through the courier’s tracking service.
- Domestic Tracking: Real-time updates for orders within the USA and Canada.
- International Tracking: Real-time updates for international shipments. Please note that tracking may vary depending on the carrier and customs regulations of your destination country.
5. Customs and Duties (For International Orders)
International shipments may be subject to customs inspections, which could result in delays. You, as the buyer, are responsible for any customs duties, taxes, or additional fees imposed by your country’s customs office. Please ensure that you are familiar with your country’s import regulations for medications.
Note: Dark Meds Store is not liable for any customs issues or delays caused by customs clearance processes.
6. Lost or Delayed Packages
While we do everything possible to ensure timely delivery, occasionally, packages may be delayed or lost during transit. If you believe your order has been lost or is delayed, please contact our customer support team as soon as possible.
- Lost Packages: If your package is confirmed lost, we will offer a replacement or full refund as part of our 100% delivery guarantee.
- Delayed Packages: Delays may occur due to reasons beyond our control, such as customs clearance or courier issues. We will work with you to track the package and ensure it reaches you as quickly as possible.
7. Delivery Issues
If your package arrives damaged or with incorrect items, please contact us within 48 hours of receiving your order. We will investigate the issue and, if necessary, offer a replacement or refund.
- Damaged Packages: If your package is damaged during shipping, please provide photos of the damage, and we will work with you to resolve the issue promptly.
- Incorrect Orders: If you receive the wrong product, contact us immediately, and we will arrange for a replacement or refund.
8. Undeliverable Packages
If your package is returned to us due to an incorrect address or because it was unclaimed, we will contact you to arrange reshipping. Any additional shipping charges incurred for re-delivery will be the responsibility of the customer.
9. How to Contact Us
If you have any questions or concerns regarding your shipment or need assistance with tracking your order, please contact our customer support team:
- Email: sales@darkmedstore.com
- Live Chat
We are committed to ensuring that your shopping experience with Dark Meds Store is smooth, efficient, and satisfying. Thank you for choosing us as your trusted source for affordable, no-prescription medications.
At Dark Meds Store, we aim to provide fast and discreet shipping to all our customers, no matter where they are in the world. Your satisfaction is our priority, and we are here to help ensure that you receive your medications safely and on time.